Privacy at Dan Auto Centre

1. Data we collect

We may collect your name, phone number, email address, vehicle registration number, vehicle details, booking preferences, and your message or fault description.

If you interact with our AI Service Advisor, we may store conversation history, uploaded files, vehicle-related information, and workshop notes associated with your enquiry so our team can review your request and follow up with you.

2. How we use your data

We use your information to:

• respond to enquiries and provide quotes;
• provide assistance through the AI Service Advisor;
• review vehicle-related enquiries and uploaded files;
• prepare estimates, diagnostics, callbacks and workshop bookings;
• book and manage MOT, servicing, and repair appointments;
• contact you about your booking or vehicle work;
• keep basic workshop records for customer service and job history.

3. Legal basis

We process personal data to provide requested services, to take steps before entering a service agreement, and for legitimate interests in running our workshop operations and customer support.

4. Sharing your data

We do not sell your personal data. We only share data with service providers needed to run our website and communications (for example, hosting or email delivery), and only where necessary.

5. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. Access to customer information is limited to authorised personnel and trusted service providers where required.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, remember preferences, analyse website performance, and support customer enquiries. You can manage your cookie preferences through our cookie consent settings on the website.

7. Data retention

We keep enquiry, lead, and booking information only as long as needed for workshop operations, customer support, and legal obligations. We periodically review stored records and remove data that is no longer required.

8. Your rights

Under UK data protection law, you may request access to your data, correction of inaccurate details, deletion where appropriate, or restriction of processing. You can contact us using the details below and we will respond as quickly as practical.

If you are unhappy with how your data has been handled, you may also contact the Information Commissioner's Office (ICO) for further guidance.

9. Contact us

Data controller: Dan Auto Centre LTD

Email: contact@danautocentre.co.uk

Phone: 07850 964041

Address: 9 Park Rd, Southampton SO15 3AS

Workshop hours: Mon–Fri 8:00–17:00 · Sat 8:00–13:00 (Sunday closed)